Not at all! That’s the best part of being a rewards member - you can keep earning points by shopping with us, engaging with our brand and community online, and taking advantage of seasonal sales.

Make sure you were signed into your rewards account and didn’t accidentally check out as a guest or with a different email address. You must be logged in when making purchases to earn points. If you made this mistake, contact us at support@najo.com.au, and we’ll help apply your points to your account.

Please note that you won’t receive points if you return your purchase or if your order is canceled for any reason. Any points earned from a purchase that is later returned will be deducted from your point balance.

We know how hard you work to earn points, and we want you to feel confident that they’re right where they should be—in your account!

Please note that there might be a delay in our system’s communication, so points could take anywhere from a few minutes to several hours to show up in your account. If you feel like you’ve earned points but they’re not showing, try these troubleshooting steps:

• Refresh your browser.
• Log out and then back into your account.
• Check your Rewards History in your account to see if the points were added without you realizing it. Your Rewards History will show you the points earned, how and when they were earned, and any redemptions made.

If you still feel your points balance is off, please reach out to our support team at support@najo.com.au, and they’ll assist you!

Sorry to hear that! There are a couple of reasons why you might be seeing this error message.

One possibility is a mistyped email address or missing commas between multiple emails. To avoid confusion, we recommend entering each email one at a time, clicking “Send” after each one instead of uploading them all at once.

If you’re still having trouble, try using your unique referral link or sharing your referral through Facebook, Twitter, or Messenger to receive credit.

Need more help? Contact our customer support team at support@najo.com.au, and we’ll be happy to assist you!

Thank you for sharing us with your friends - we truly appreciate it!

To earn referral rewards, your friend must be a first-time customer. The referral must also be made through the rewards referral box on your personal Rewards page or by using your unique referral link found there.

Your points will be added as soon as your friend completes their first purchase. When that happens, you’ll receive an email confirming that your referral used your code and that your reward has been added. You can also check your Rewards History to see any points earned from referrals!

Add your birthday under ‘ways to earn points’ on the Rewards Page. On your birthday we will send you a special discount code via email valid for 30 days from the date of your birthday!

*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.

As a NAJO Rewards member, you’ll earn points every time you shop. These points can be exchanged for gift vouchers. You can also unlock exclusive perks and discounts as you move through our Loyalty tiers. Enjoy benefits like bonus entry points, double points days, and birthday gifts ranging from $30 to $50. Higher tiers unlock even more rewards, including free shipping for our most devoted members. The more you shop, the more exclusive perks you receive. You can view the full list of perks on our rewards page.

It’s easy! Just sign up for a NAJO account and complete your first purchase to start earning points. If you already have an account, simply log in - your rewards will start accumulating with your next order!

As a NAJO Rewards member, you’ll earn points every time you shop. These points can be exchanged for gift vouchers. You can also unlock exclusive perks and discounts as you move through our Loyalty tiers. Enjoy benefits like bonus entry points, double points days, and birthday gifts ranging from $30 to $50. Higher tiers unlock even more rewards, including free shipping for our most devoted members. The more you shop, the more exclusive perks you receive. You can view the full list of perks on our rewards page.

It’s easy! Just sign up for a NAJO account and complete your first purchase to start earning points. If you already have an account, simply log in - your rewards will start accumulating with your next order!

We’ve got you covered! All customers with an active NAJO account have been automatically enrolled in our rewards program. Please note that only one account can be used per person.

The Rewards Page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page.

While we don’t backdate points for past purchases, we’ll place you into a tier based on how much you’ve spent in the last six months. This means you may already qualify for a higher tier with exclusive rewards and benefits!

If you have multiple accounts or an old email address and want to combine your rewards and earnings, just reach out to our customer service team at support@najo.com.au, and we’ll be happy to assist you.

Absolutely not! Sign-up is 100% free.

Exchanging your points for great rewards couldn't be easier! Simply visit the Rewards Page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.

20 points = $1

Higher tiers in the VIP program can earn points at a faster rate, but 20 points always = $1.

For example, as a NAJO Admirer,  you will earn 1 point for every dollar spent. So, if you spend $150, you’ll earn 150 points = $7.50.

When you move up to NAJO Lover, NAJO Devotee or NAJO Icon, you’ll get the opportunity to earn points 2x as fast with our Double Rewards Days. So if you were to spend $150, you would earn 300 points = $15.

For starters - each member gets a reward for completing their first purchase. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or sign up to SMS. Access all the ways to earn on the Rewards Page.

No,  you will not be able to earn or apply rewards points toward purchases made from our NAJO stockists in store. Points can only be earned and redeemed online at najo.com.au

If you do not make a purchase or earn points for a period of 12 months, you will be considered a dormant user, and your points and rewards will return to zero. You will be moved down to NAJO Admirer, the lowest tier.

Make sure to copy your coupon code from the Rewards page, and when you check out, paste it into the discount box to apply your savings.

*Loyalty reward codes are valid for 30 days. Offer on full price items only. Not to be used with any other promotions, discounts or gift with purchase offers. Minimum spend $100. Excludes Gift Vouchers.

On the Rewards page, scroll down to the “How to Use Your Points” section. There, you can redeem your points for coupons:

• $10 coupon for 200 points
• $20 coupon for 400 points
• $30 coupon for 600 points
• $40 coupon for 800 points

Simply click “Redeem” below your desired discount, then copy the code to use at checkout. If you lose the code, don’t worry - you’ll also receive an email with your coupon code!

*Loyalty reward codes are valid for 30 days. Offer on full price items only. Not to be used with any other promotions, discounts or gift with purchase offers. Minimum spend $100. Excludes Gift Vouchers.

As a NAJO Devotee or NAJO Icon member, your free shipping reward will be automatically applied at checkout — just make sure you’re signed in. 

Please note, free shipping applies to domestic shipping within Australia only and cannot be combined with other offers, promotions, gifts with purchase or discount codes.

If your free shipping isn’t showing at checkout, please make sure you’re signed into your NAJO account and that you’re eligible for the NAJO Devotee or NAJO Icon tier.

Free shipping is applied as a reward at checkout and can’t be combined with other offers, promotions, gifts with purchase or discount codes. If another discount or promotion is applied to your order, you may need to choose between that offer and your free shipping reward.

Please note, free shipping applies to domestic shipping within Australia only.

NAJO Admirer: Sign up and complete a purchase

NAJO Lover: You must spend $250 or more

NAJO Devotee: You must spend $500 or more

NAJO Icon: You must spend $1,500 or more

Once you qualify, you will instantly move up and have access to that tier's perks through the rest of the current calendar year as well as the following calendar year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

When your total spend crosses a tier threshold you will receive an email welcoming you into the new tier.  

Once you are in NAJO Lover, NAJO Devotee or NAJO Icon, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!