For Australian and New Zealand orders under $220, standard shipping is $12.95. Express shipping is $14.95 for Australian orders only.

Orders of $220 or more receive free Australia Post standard shipping. All orders are sent via Australia Post and can be tracked online: Track a Parcel.

For orders shipped outside Australia, duties, taxes, and import fees are included in the price and will be handled by us.

Yes – we ship to most international destinations. International shipping is a flat rate of $25 USD. Most orders are delivered within 2-4 days with DHL Express, though delays can occur due to situatons outside of our control.

We guarantee all orders will be dispatched within 2 business days. Express shipping is typically next business day within metro areas, though this is not guaranteed.

Please ensure someone is available to sign for delivery. If no one is available, Australia Post will leave a collection card and the parcel will need to be collected from your local post office. For current delivery updates, please refer to Australia Post: Delivery Speeds & Coverage.

Yes – after ordering online, you will receive an email confirmation with your tracking number. Orders can be tracked online via Australia Post: Track a Parcel.

Please send your returns to:

NAJO PTY LTD
PO Box 3159
Redfern, NSW 2016
Sydney Australia

We cannot accept returns for earrings due to hygiene reasons, or for any items that have been engraved.

We will be happy to exchange your item for an alternative size or style, provided we have stock available. If the new item is more expensive, you’ll be required to pay the difference.

Exchanges must be within 14 days of placing your order and returned in new, unused condition to the address outlined on your invoice. 

You will be required to cover shipping back to us, but we will send the new size out to you free of charge. The cost of the return label will be deducted from your return amount.

If we do not have your requested size in stock and cannot fulfil this order, we will refund your original purchase to you (terms and conditions apply).

To start your exchange, head to our returns portal here: NAJO Returns Portal

Unfortunately we are not responsible for lost items and cannot replace them free of charge. If you believe your jewellery is faulty, please let us know once received, through our Contact Us form.

If for any reason you are not completely satisfied with your purchase we will give you a 14 day refund from the time you receive the goods. This excludes any earrings for hygienic reasons and any item which has been engraved. Please refer to our Terms & Conditions page for further information.

To start your return, head to our returns portal here: NAJO Returns Portal

For purchases made through one of our stockists, please return the item to the store where it was purchased, along with proof of purchase. While NAJO stands by the quality of our jewellery, each stockist has its own returns policy.

Please contact the Najo Customer Service Team on +61 2 9415 6663 or email us at support@najo.com.au or visit our online contact form as soon as possible with your order number and delivery details and we will do our best to have it redirected.

Please contact the Najo Customer Service Team on +61 2 9415 6663 as soon as possible. You can also email us at support@najo.com.au with a subject line "Order Cancellation", or visit our online contact form, and we’ll be happy to assist.

We offer a 12-month warranty on all jewellery. If you believe your piece is faulty, please contact us on +61 2 9415 6663, email support@najo.com.au or visit our online contact form, and we’ll be happy to assist. or email us at.