Get in touch
Have questions about your order, or a general enquiry?
Delivery
Do you charge for shipping?
For Australian and New Zealand orders under $150, they will incur a $7.95 flat rate for standard shipping. Express Post is available to purchase for $9.95, however only for Australian orders (there is no express option for New Zealand).
For orders $150 and over, they will be sent with FREE Australia Post Standard Shipping. All deliveries are sent via Australia Post using their e-parcel service. All orders can be tracked online, using the link sent you after completing your purchase.
I live overseas, am I responsible for duties and taxes?
For any locations outside of Australia, we can send overseas orders however the person receiving the package may be contacted by customs for additional importing and clearance fees. We recommend contacting your local customs office prior to purchasing.
Do you ship internationally?
We can ship to most locations globally. All international deliveries incur a cost of $25. Average packages are being delivered within 2-3 weeks, though some delays may occur due to situations out of our control.
How long will it take until I receive my jewellery?
We guarantee all orders will be sent no later than 2 business days after you place your order. If you are using the ‘Express’ post option, this is a next day delivery for destinations in the Australia Post metro areas - however, Australia Post does not provide a guarantee*. Please ensure there is someone present to sign for your delivery. If no one is available, Australia Post will leave a collection card, and your parcel will need to be collected from your local post office.
*For current updates and more information regarding deliveries with
Australia Post, please refer to https://auspost.com.au/service-updates/domestic-delivery-times
Can I track my parcel?
Yes! After ordering online, you will receive an email with your order confirmation and tracking number. Orders can be tracked online at https://auspost.com.au for Australian deliveries and International deliveries
Returns
What is the returns address?
Please send your returns to Najo PTY LTD, PO Box 3159 Redfern, NSW 2016, Sydney Australia
What are your exclusions on returns?
We cannot accept any returns of earrings for hygienic reasons and any items which have been engraved.
Can I exchange my purchase for another size?
We will be happy to exchange all rings for an alternative size, provided we have stock available and that there is no price difference. All bracelets and necklaces must be refunded and repurchased for an alternative size. Exchanges must be within 30 days of placing your order and returned in new condition to the address outlined on your invoice. You will be required to cover shipping back to us, but we will send the new size out to you free of charge. If we do not have your requested size in stock and cannot fill this order, we will refund your original purchase to you (terms and conditions apply).
I have lost my jewellery. Are you able to replace it for me?
Unfortunately we are not responsible for lost items and cannot replace them free of charge. If you believe your jewellery is faulty, please let us know once received, through our Contact Us.
Can I return an item if I change my mind?
If for any reason you are not completely satisfied with your purchase we will give you a 30 day refund from the time you receive the goods. This excludes any earrings for hygienic reasons and any item which has been engraved. Please refer to our Terms & Condition page for further information.
I have purchased a Najo piece in-store but I would like to return it. Can I send it back to you?
For purchases made at one of our many stockists you will need to take the item back to the store where you bought it from with proof of purchase. At Najo we stand by the quality of our jewellery, however, each individual retailer has their own returns policy.
Orders
How can I change my delivery address after I have ordered?
Please contact the Najo Customer Service Team on (02) 9415 6663 or email us at info@najo.com.au as soon as possible with your order number and delivery details and we will do our best to have it redirected.
How can I cancel my order?
Please contact the Najo Customer Service Team on (02) 9415 6663 as soon as possible. You can also email us at info@najo.com.au, with a subject line "Order Cancellation", and email us all of your details, including the order number for us to cancel your order.
Do you have a warranty on your jewellery?
We offer a 12 month warranty on all of our jewellery. Our quality control team work hard to ensure all of our jewellery is free from any defects, however, on the rare occasions something does go wrong please contact us on (02) 9415 6663 or email us at info@najo.com.au.