- You have 14 days from receiving your order to lodge a return.
- Return shipping is free when you choose store credit or exchange.
- If you request a refund, a $10 fee will be deducted to cover return postage.
- Your store credit or refund will be processed once your return is received by us.
- Exchanges are available for items of equal or lesser value.
- All items must be in pristine condition and returned with all original packaging.
How it Works
Head to Returns Portal
Start by heading to our Returns Portal and login with your order number and the email you used on your order. If you are returning a gift, select the 'Returning a Gift' link below the sign in button.
Choose the Items to Return
Select which item/s you wish to return, and follow the steps in the returns portal. If your item is faulty, please make sure to select 'Item is Faulty' as your return reason.
Choose your Return Option
Select your preferred return option: either use a prepaid return label or return using your own label. If you are returning for store credit or a size exchange, you will receive a free prepaid label. If you are returning for a refund, a $10 return fee will be deducted from your refund amount.
Pack your Return
Place the item/s securely in a box or parcel with and add the return shipping label provided. Make sure the items won't be damaged in transit.
Return Options
Refund
$10 shipping label fee (unless using own label). Processed after we have received your item/s
Store Credit
Free return shipping when you select store credit. Store credits are valid for 1 year.
Exchange
Free return shipping when you select exchange. Instant exchanges are available.
FAQs
What is the returns address?
Our returns address will be shown on your pre-paid returns label, but if you have chosen to use your own shipping label, please send your returns to
NAJO PTY LTD
PO Box 3159
Redfern, NSW 2016
Sydney Australia
What are your exclusions on returns?
We cannot accept any returns of earrings for hygienic reasons and any items which have been engraved.
Can I exchange my purchase for another size?
We will be happy to offer an exchange for any item, subject to stock availability.
Instant exchanges are available, meaning your new item will be sent out as soon as possible. To use this option, you will need to provide card details. You will then have 14 days to mail your original item back to us. If the original item is not sent back within this timeframe, your card will be charged.
If your requested exchange item is of a higher value, you will be required to pay the difference. If your requested exchange item is of a lower value, the difference will be refunded to your original payment method.
Exchanges and store credits are eligible for free return shipping for customers in Australia.
International customers are required to organise and cover their own return shipping label back to our office.
Please send your return to:
NAJO PTY LTD
PO Box 3159
Redfern, NSW 2016
Sydney, Australia
Returns must be lodged within 14 days of placing your order and items must be returned in new, unworn condition to the address outlined on your invoice.
If we are unable to fulfil your requested exchange due to stock availability, we will refund your original purchase to you, subject to our terms and conditions.
I have lost my jewellery. Are you able to replace it for me?
Unfortunately we are not responsible for lost items and cannot replace them free of charge. If you believe your jewellery is faulty, please let us know once received, through our Contact Us form.
Can I return an item if I change my mind?
If for any reason you are not completely satisfied with your purchase we will give you a 14 day refund from the time you receive the goods. This excludes any earrings for hygienic reasons and any item which has been engraved. Please refer to our Terms & Conditions page for further information.
To start your return, head to our returns portal here: NAJO Returns Portal
I have purchased a Najo piece in-store but I would like to return it. Can I send it back to you?
For purchases made through one of our stockists, please return the item to the store where it was purchased, along with proof of purchase. While NAJO stands by the quality of our jewellery, each stockist has its own returns policy.
Gift with Purchase Return
If returning item(s) from an order that included a Gift with Purchase and the remaining order value falls below the minimum spend required for the free gift, the free gift must also be returned with a copy of the invoice or receipt to receive a full refund.
If the free gift is not returned, its full retail value will be deducted from your refund.
Free gifts cannot be exchanged for other products.
Can I return my earrings?
We cannot accept returns of earrings for hygienic reasons.
