Customer Care

Warranty

12 Month Warranty against Defects

At Najo, we stand by the quality of our jewellery products and offer a 12 month warranty on all of our jewellery products.

We warrant that our jewellery products will be free from defects in materials and workmanship for a period of 12 months from the date of original purchase of the product.

Our 12 month warranty does not cover:
  • Minor discrepancies described in clause 19 above which are not considered defects
  • Damage to products caused by accident, misuse and failure to care and store the products in accordance with our Care Instructions as listed on our website
  • Damage caused by abrasion, scratching or caused by coming into contact with other objects and materials
  • Fair wear and tear
  • Unauthorised repair or alteration to the product
  • Damage in transit

If a product is defective, then we will, at our option, repair, replace or supply an equivalent product or refund to you the purchase price of the product.

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Make a claim

(a) contact us at:
Customer Service
Najo Pty Ltd
PO Box 3159, Redfern NSW 2016, Australia
T: +61 2 9415 6663
E: online@najo.com.au
and obtain a return authorisation number; and
(b) post or courier the defective product to the address above, clearly stating your return

Authorisation Number in original packaging or rigid box (to prevent further damage in transit) and including your original or legible copy of your purchase invoice showing the date of original purchase.

When you contact us for your return authorisation number, we will provide you with instructions to post or courier the product back free of charge.

We will be responsible for the cost of delivering your repaired or replacement product to you. Delivery will be effected in the same manner as stated in these terms and conditions.

This warranty is in addition to and does not exclude or modify in any way any non-excludable statutory rights you may have including rights under the ACL.

The details of the business giving this 12 month warranty are as set out above.

More Information

Definitions

(a) “Agreement” means the terms and conditions that apply to the use of the website

(b) “Najo” means Najo Pty Ltd ( ABN 23795661552)

(c) “Product/s” means the product that is specified on the purchase order as the product you

(d) “ Order” means the online order form to be completed by you in relation to your purchase

(e) “The website” means internet website with the URL www.najo.com.au

(f) “You/your” means the user of the website

(g) "We/us/our” means Najo Pty Ltd

Consumer Guarantees & Exclusion of Liability

As a consumer, you have the benefit of the consumer guarantees and other non-excludable rights set out in the ACL. Subject to those consumer guarantees and non-excludable rights, to the extent permitted by law, all representations, warranties and conditions of any kind, implied by statute, general law or custom relating to our products are excluded.

Minor discrepancies in products

You acknowledge that:
our Products are manufactured overseas and the majority of them are manufactured by hand; and
as such, there may be minor discrepancies between:
(a) the visual appearance of our Products as shown on our Website, our other promotional materials and as delivered to you; and
(b) individual units comprising the same Product;
(c) the size of our Products as ordered and the size of the Products as delivered (in particular ring sizes);
certain Products comprise components which are particularly delicate such as clasps and earring hooks and posts;
our Products require special care and storage in accordance with our Care Instructions published on our Website;
we do not re-size our rings and re-sizing is not recommended on electroformed rings or products containing set stones; and
all such minor discrepancies are not defects and you release us from all liability in relation to any such minor discrepancies and you further agree that you will make no claims against us in respect of any such minor discrepancies.

Terms and Conditions

These terms and conditions govern your use of the Najo Pty Ltd (we/us/our) website (“our Website”) and set out our privacy policy in relation to personal information which we collect from you ( you/your). These terms and conditions form an agreement between us. By visiting and/or using our Website and associated services, you agree to be bound by these terms and conditions. 

We may change these terms and conditions at any time without notice. Any change will be effective immediately. Your use of our Website after any change constitutes an agreement by you to comply with and be bound by the amended terms and conditions. Therefore, you should read these terms and conditions from time to time for changes.

For more information, head to our Term's and Conditions page.

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