Frequently Asked Questions

General

General

Can I place a phone order?

We can only accept orders via our online store, and we cannot accept orders or payment over the phone. If you are having difficulties using our online store please contact our customer service here and we will happily assist you.

Can I view an item at your Head Office?

Unfortunately we do not have a public showroom and as a result, are unable to show product from our Head Office. If you prefer to purchase from an outlet where you can see an item prior to purchasing, we recommend visiting our Store Finder to locate your nearest Najo stockist. Alternatively, we offer a generous change of mind return policy on our online store.

How do I subscribe/unsubscribe from your mailing list?

Click here and enter your details if you would like to be added to our mailing list. At the bottom of all of our emails there is an 'unsubscribe' button if you wish to be removed from the mailing list.

I can't decide on a gift, do you sell gift vouchers?

Yes, we do sell gift vouchers. Najo gift vouchers can be purchased via our Website for amounts of $50, $100, $150 and $200. Following purchase, we will email your gift voucher to you. Gift vouchers are valid for 12 months, are non-returnable, non-refundable and cannot be redeemed for cash. For full details please refer to our 'terms and conditions'.

I want to work for Najo! How can I apply for a job?

Send us an email! We may not have a position currently available, but we would be more than happy to keep your information on file for any future vacancies. Please forward your resume to info@najo.com.au.

I am buying a gift. Will the jewellery come wrapped up or in a gift box?

All pieces purchased from our website will come packaged in a beautiful Najo box, ready to be given as a gift. You can also add a gift card with a personal message and add gift wrapping when you check out.

How can I check the balance of my voucher?

Simply open up the gift voucher from the initial email you were sent and you will see the updated balance.

Delivery & Returns

Can I exchange my purchase for another size?

We will be happy to exchange your item for a different size, provided you contact us within 30 days of placing your order and provide the item back in new condition. In this case, kindly return the Najo item to the return address outlined on your invoice. Please ensure you send a copy of the invoice the order came with together with the jewellery item, and enclose a note clearly asking for an Exchange and the size requested. You will be required to cover shipping back to us, but we will send the new size out to you free of charge. If we do not have your requested size in stock and cannot fill this order, we will refund your original purchase to you (terms and conditions apply).

I have lost my jewellery. Are you able to replace it for me?

Unfortunately we are not responsible for lost items and cannot replace them free of charge. If you believe your jewellery is faulty, please let us know once received, through our Contact Us.

I live overseas, am I responsible for duties and taxes?

For any locations outside of Australia, we can send overseas orders however the person receiving the package may be contacted by customs for additional importing and clearance fees. We recommend contacting your local customs office prior to purchasing.

Can I return or exchange an engraved piece?

No, unfortunately we cannot accept change of mind returns or exchanges on Signa or Signa Luxe pieces. If your item is faulty, please Contact Us here.

Do you charge for shipping?

We offer FREE shipping in Australia and New Zealand on all purchases over $99. For orders under $99 a flat rate of $7 is charged for shipping, or express shipping is available for $9.95. All deliveries are sent via Australia Post using their e-parcel service. All orders can be tracked on line and need to be signed for at time of delivery.

Do you ship internationally?

Yes! We can ship to any location across the globe. All international deliveries incur a cost of $25, and delivery takes 7-10 business days.

How long will it take until I receive my jewellery?

We know you’re eager to receive your purchase and our aim is to dispatch orders received before 12pm on the same business day. We guarantee though that all orders will be sent no later than 2 business days after you place your order. Delivery takes 1 to 2 business days using the express Eparcel. If you select the Express post option this is a next day delivery for destinations in the Australia Post delivery network, however, Australia Post does not provide a guarantee. Deliveries are next business day delivery to all addresses within the Australia Post delivery network. For more information on delivery times outside of this network you can check online at http://auspost.com.au/personal/next-business-day-delivery-networks.html Please make sure someone is at the address provided during business hours to ensure delivery. If there is no one at the address Australia Post will leave a collection card and your parcel will need to be collected from your local post office.

Can I track my parcel?

Yes! After ordering online, you will receive an email with your order confirmation and tracking number. Orders can be tracked online at https://auspost.com.au for Australian deliveries and  International deliveries.

Oops, I made a mistake! How can I change my delivery address after I have ordered?

Please contact our friendly Customer Service Team on (02) 9415 6663 or email us at info@najo.com.au as soon as possible with your order number and delivery details.

Can I return an item if I change my mind?

If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. This excludes any item which has been engraved. Please refer to our Terms & Condition page for further information.

I have purchased a Najo piece in-store but I would like to return it. Can I send it back to you?

For purchases made at one of our many stockists you will need to take the item back to the store where you bought it from with proof of purchase. At Najo we stand by the quality of our jewellery, however, each individual retailer has their own returns policy.

Do you have a warranty on your jewellery?

Yes! We offer a 12 month warranty on all of our jewellery. Our quality control team work hard to ensure all of our jewellery is free from any defects, however, on the rare occasions something does go wrong please contact us on (02) 9415 6663 or email us at info@najo.com.au. The beauty of Sterling Silver is that it will last forever so by purchasing a piece of Najo jewellery you will definitely be enjoying it for many years to come. Please be aware that some of our products are handmade and as a result of this there may be slight variances which add to the beauty of the silver and are not considered faults. Certain components such as clasps and earring hooks and posts are also particularly delicate. You acknowledge that our products require special care and storage and we cannot accept returns caused from mistreatment or neglect of our products. Click here for full terms and conditions.

How can I cancel my order?

Please contact our friendly Customer Service Team on (02) 9415 6663 as soon as possible as we pack all our orders shortly after received. You can also email us at info@najo.com.au, with a subject line "Order Cancellation", and email us all of your details, including the order number for us to cancel your order.

What are your Christmas opening hours and delivery timeframes?

We will be closed on all Public Holidays. On the days we are open, as usual, we will endeavour to despatch all orders received before 12 noon, the same day. Last despatch day for pre Christmas Delivery by Standard Post is 19th December and 21st December for Express Post. The last date Australia Post guarantees for pre Christmas delivery (for 80% of Metro and Regional areas) is 20th December.  For further information specific to your area, please see the Australia Post website. https://auspost.com.au/about-us/corporate-information/public-holiday-services

Product Information

What is the difference between gold and gold plated items?

Our 9ct gold and rose gold charms within the Signa Luxe range are solid 9ct gold pieces. The accompanying chains for the applicable items are also 10ct solid gold. The gold and rose gold components in our other collections are sterling silver with a gold plating, generally 14ct. You can view the exact specification on each item’s product page, under the ‘Product Details’ heading.

Is plating wear covered under warranty?

It’s possible that gold plating can wear off over a longer period of time due to wear and tear. For this reason, it is not covered under warranty. To make the plating last longer, we recommend ensuring that it does not come into contact with abrasive surfaces or endure excessive rubbing against the skin.

Does your Jewellery contain Nickel?

We do not use any materials that contain nickel. Our jewellery is made from sterling silver, and we also offer a selection of gold, gold plated and stainless steel pieces.

What is your jewellery made of?

Our jewellery is mostly made from 925 sterling silver. We do from time to time mix some gold, brass, copper and other metals with the sterling silver. All technical specifications for each piece will be listed on each product page for easy reference.

I’m having trouble adding engraving, why is my engraving not being added to my Signa piece?

You can preview what your proposed engraving can look like on your desired Signa item by simply: 1. Clicking on the item you wish to purchase 2. This will lead you to a product page, click the ‘PREVIEW COMPLIMENTARY ENGRAVING” 3. A new box will pop-up, where you can enter your initials/message, and adjust your preferred font & size to preview. 4. Once you are happy with your selection, click the ‘FINISH & APPLY’ button. 5. Please ensure you carefully review your selection prior to pressing ‘ADD TO CART’, as the exact message entered will be engraved.

I have just placed a Signa order but I wish to change my engraving, can I do this?

Due to our quick turnaround times we cannot guarantee this will be possible once the order has already been placed. Please call as soon as possible if you wish to change your engraving.

Can I add engraving to a piece that is not in your Signa collection?

Unfortunately at this time, we can only offer engraving on items within our Signa & Signa Luxe collections.

Will my engraving look exactly as it does in the preview?

We aim to ensure that your engraving will look as close to your preview as possible. However, there may be some minor discrepancies between the size and font due to software limitations.

Where does the jewellery come from?

Traditionally all of our jewellery was hand made in Mexico, and a great deal is still made there today. We now produce our jewellery in a variety of places around the world though, such as Italy and India.

Is the jewellery hand-made?

We produce our pieces using a variety of techniques. Some pieces are still hand made, however, we also use other techniques such as electroforming, lost wax casting and plating. Refer to our glossary section for full details on production techniques: http://www.najo.com.au/glossary/

How do I know what ring size I am?

Please refer to the table below for ring size comparisons. Many rings can also be resized.

Najo Size USA British Inside Circumference Inside Diameter
  3 E 1/2 43.5 mm 13.8 mm
  4 H 1/2 46.5 mm 15.0 mm
  5 J 1/2 49.0 mm 15.75 mm
X Small 6 L1/2 52.0 mm 16.5 mm
Small 7 N 1/2 55.0 mm 17.5 mm
Medium 8 P 1/2 57.0 mm 18.0 mm
Large 9 R 1/2 60.0 mm 19.0 mm
X Large 10 T 1/2 62.0 mm 22.0 mm


All rings come in a S, M and L. Limited styles are available in XS and XL. Type XS or XL in the search bar to view the full range in those sizes.

The ring/bangle I want isn't available in my size. Can I have one specially made?

Our jewellery fits most people, and in certain bangles we do offer two sizes. Unfortunately we cannot order items in custom sizes. Rings are also in S, M, L and a lot of our rings can be resized to fit.

The item I want is out of stock. How can I put my name on the waiting list?

If an item is out of stock a pop up box will appear so you can email us your details and we will let you know as soon as the item is back in stock. You can email info@najo.com.au at any time if you have an inquiry.

Payment and Privacy

What forms of payment do you accept?


We accept Visa, Mastercard, Pay Pal and Afterpay.

I have been given a gift voucher. Can I use this online?

If the gift voucher is a Najo voucher that was purchased from our online store then yes. You can use it to shop on line simply by entering the voucher number when you check out. You can not use vouchers, however, purchased from one of our retail stockists on our online store.

I have a promotional code. How can I use you this?

When checking out there will be a box for you to enter any promotional codes you may have. Any discounts or special offers will be applied at the time of checking out.

I live in another country. Can I pay in my currency?

Unfortunately payments can only be processed in AUD. Please contact your bank for the daily exchange rate and any for details of fees that may be charged by purchasing in another currency.

Is it safe to make my payment online?

Najo Pty Ltd uses Shopify Payments for its online credit card transactions. Shopify Payments process online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Shopify Payments are secured payments. For more information please refer to our terms and conditions.

Do you offer discounts or promotions?

We generally do not discount product or have a ‘sales’ tab on our website throughout the year. However, in the rare occasion that we do offer a discount or promotion, it will be communicated to customers via our newsletter and social media channels.