Click here and enter your details if you would like to be added to our mailing list. At the bottom of all of our emails there is an 'unsubscribe' button if you wish to be removed from the mailing list.

Yes, we do sell gift vouchers. Najo gift vouchers can be purchased via our Website here. Following purchase, we will email your e-gift voucher to you. Gift vouchers are valid up to three years, are non-returnable, non-refundable and cannot be redeemed for cash. Gift vouchers can be used over multiple transactions.

Gift wrapping is available on all orders for $5 per piece, including a gift a note with your order - there will be an option at the checkout to select this.

Unfortunately, we are unable to supply single earring replacements.

We can only accept orders via our online store, and we cannot accept orders or payment over the phone. If you are having difficulties using our online store please contact our customer service here and we will happily assist you.

Please contact the Najo Customer Service Team on (02) 9415 6663 as soon as possible. You can also email us at support@najo.com.au, with a subject line "Order Cancellation", and email us all of your details, including the order number for us to cancel your order.

Please contact the Najo Customer Service Team on (02) 9415 6663 or email us at support@najo.com.au as soon as possible with your order number and delivery details and we will do our best to have it redirected.

Yes! After ordering online, you will receive an email with your order confirmation and tracking number. Orders can be tracked online at https://auspost.com.au for Australian deliveries and International deliveries

For Australian and New Zealand orders under $150, they will incur a $7.95 flat rate for standard shipping. Express Post is available to purchase for $9.95, however only for Australian orders (there is no express option for New Zealand).

For orders $150 and over, they will be sent with FREE Australia Post Standard Shipping. All deliveries are sent via Australia Post using their e-parcel service. All orders can be tracked online, using the link sent you after completing your purchase.

We can ship to most locations globally. All international deliveries incur a cost of $25. Average packages are being delivered within 2-3 weeks, though some delays may occur due to situations out of our control.

We guarantee all orders will be sent no later than 2 business days after you place your order.  If you are using the ‘Express’ post option, this is a next day delivery for destinations in the Australia Post metro areas - however, Australia Post does not provide a guarantee*. Please ensure there is someone present to sign for your delivery. If no one is available, Australia Post will leave a collection card, and your parcel will need to be collected from your local post office.

*For current updates and more information regarding deliveries with
Australia Post, please refer to https://auspost.com.au/service-updates/domestic-delivery-times

For any locations outside of Australia, we can send overseas orders however the person receiving the package may be contacted by customs for additional importing and clearance fees. We recommend contacting your local customs office prior to purchasing.

Please send your returns to Najo PTY LTD, PO Box 3159 Redfern, NSW 2016, Sydney Australia

We cannot accept any returns of earrings for hygienic reasons and any items which have been engraved.

If for any reason you are not completely satisfied with your purchase we will give you a 30 day refund from the time you receive the goods. This excludes any earrings for hygienic reasons and any item which has been engraved. Please refer to our Terms & Condition page for further information.

We will be happy to exchange all rings for an alternative size, provided we have stock available and that there is no price difference. All bracelets and necklaces must be refunded and repurchased for an alternative size. Exchanges must be within 30 days of placing your order and returned in new condition to the address outlined on your invoice. You will be required to cover shipping back to us, but we will send the new size out to you free of charge. If we do not have your requested size in stock and cannot fill this order, we will refund your original purchase to you (terms and conditions apply).

Unfortunately we are not responsible for lost items and cannot replace them free of charge. If you believe your jewellery is faulty, please let us know once received, through our Contact Us.

For purchases made at one of our many stockists you will need to take the item back to the store where you bought it from with proof of purchase. At Najo we stand by the quality of our jewellery, however, each individual retailer has their own returns policy.

We offer a 12 month warranty on all of our jewellery. Our quality control team work hard to ensure all of our jewellery is free from any defects, however, on the rare occasions something does go wrong please contact us on (02) 9415 6663 or email us at support@najo.com.au.

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded to your original payment method and the $10 reward credit will be deposited back into your rewards account.

We do not use any materials that contain nickel.

Our jewellery is made from 925 sterling silver. We do from time to time mix some gold, brass, copper and other metals with the sterling silver. All technical specifications for each piece will be listed on each product page for easy reference.

Most rings are available in sizes Large, Medium, Small and occasionally Extra Small and Extra Large. These sizes correspond approximately with the British Sizings of T1/2, R1/2, P1/2, N1/2 and L1/2 and the American Sizings of 10, 9, 8, 7 and 6, respectively. You may purchase a ring sizer from the Najo store to confirm your size.

Please refer to the table on the Size Guide page for ring size comparisons.

It is not possible to resize gold plated, hollow or stone-set rings. 

We accept Visa, Mastercard, Pay Pal, Afterpay, and American Express.

When checking out there will be a box for you to enter any promotional codes you may have. Any discounts or special offers will be applied at the time of checking out.

Najo Pty Ltd uses Shopify Payments for its online credit card transactions. Shopify Payments process online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Shopify Payments are secured payments. For more information please refer to our terms and conditions.

Not at all! That’s the best part of being a rewards member - you can keep earning points by shopping with us, engaging with our brand and community online, and taking advantage of seasonal sales.

Make sure you were signed into your rewards account and didn’t accidentally check out as a guest or with a different email address. You must be logged in when making purchases to earn points. If you made this mistake, contact us at support@najo.com.au, and we’ll help apply your points to your account.

Please note that you won’t receive points if you return your purchase or if your order is canceled for any reason. Any points earned from a purchase that is later returned will be deducted from your point balance.

We know how hard you work to earn points, and we want you to feel confident that they’re right where they should be—in your account!

Please note that there might be a delay in our system’s communication, so points could take anywhere from a few minutes to several hours to show up in your account. If you feel like you’ve earned points but they’re not showing, try these troubleshooting steps:

• Refresh your browser.
• Log out and then back into your account.
• Check your Rewards History in your account to see if the points were added without you realizing it. Your Rewards History will show you the points earned, how and when they were earned, and any redemptions made.

If you still feel your points balance is off, please reach out to our support team at support@najo.com.au, and they’ll assist you!

Sorry to hear that! There are a couple of reasons why you might be seeing this error message.

One possibility is a mistyped email address or missing commas between multiple emails. To avoid confusion, we recommend entering each email one at a time, clicking “Send” after each one instead of uploading them all at once.

If you’re still having trouble, try using your unique referral link or sharing your referral through Facebook, Twitter, or Messenger to receive credit.

Need more help? Contact our customer support team at support@najo.com.au, and we’ll be happy to assist you!

Thank you for sharing us with your friends - we truly appreciate it!

To earn referral rewards, your friend must be a first-time customer. The referral must also be made through the rewards referral box on your personal Rewards page or by using your unique referral link found there.

Your points will be added as soon as your friend completes their first purchase. When that happens, you’ll receive an email confirming that your referral used your code and that your reward has been added. You can also check your Rewards History to see any points earned from referrals!

Add your birthday under ‘ways to earn points’ on the Rewards Page. On your birthday we will send you a special discount code via email valid for 30 days from the date of your birthday!

*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.

As a NAJO Rewards member, you’ll earn points every time you shop. These points can be exchanged for gift vouchers. You can also unlock exclusive perks and discounts as you move through our Loyalty tiers. Enjoy benefits like bonus entry points, double points days, and birthday gifts ranging from $30 to $50. Higher tiers unlock even more rewards, including free shipping for our most devoted members. The more you shop, the more exclusive perks you receive. You can view the full list of perks on our rewards page.

It’s easy! Just sign up for a NAJO account and complete your first purchase to start earning points. If you already have an account, simply log in - your rewards will start accumulating with your next order!

We’ve got you covered! All customers with an active NAJO account have been automatically enrolled in our rewards program. Please note that only one account can be used per person.

The Rewards Page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page.

While we don’t backdate points for past purchases, we’ll place you into a tier based on how much you’ve spent in the last six months. This means you may already qualify for a higher tier with exclusive rewards and benefits!

If you have multiple accounts or an old email address and want to combine your rewards and earnings, just reach out to our customer service team at support@najo.com.au, and we’ll be happy to assist you.

Absolutely not! Sign-up is 100% free.

Exchanging your points for great rewards couldn't be easier! Simply visit the Rewards Page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.

20 points = $1

Higher tiers in the VIP program can earn points at a faster rate, but 20 points always = $1.

For example, as a NAJO Admirer,  you will earn 1 point for every dollar spent. So, if you spend $150, you’ll earn 150 points = $7.50.

When you move up to NAJO Lover, NAJO Devotee or NAJO Icon, you’ll get the opportunity to earn points 2x as fast with our Double Rewards Days. So if you were to spend $150, you would earn 300 points = $15.

For starters - each member gets a reward for completing their first purchase. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or sign up to SMS. Access all the ways to earn on the Rewards Page.

No,  you will not be able to earn or apply rewards points toward purchases made from our NAJO stockists in store. Points can only be earned and redeemed online at najo.com.au

If you do not make a purchase or earn points for a period of 12 months, you will be considered a dormant user, and your points and rewards will return to zero. You will be moved down to NAJO Admirer, the lowest tier.

Make sure to copy your coupon code from the Rewards page, and when you check out, paste it into the discount box to apply your savings.

*Loyalty reward codes are valid for 30 days. Offer on full price items only. Not to be used with any other promotions, discounts or gift with purchase offers. Minimum spend $100. Excludes Gift Vouchers.

On the Rewards page, scroll down to the “How to Use Your Points” section. There, you can redeem your points for coupons:

• $10 coupon for 200 points
• $20 coupon for 400 points
• $30 coupon for 600 points
• $40 coupon for 800 points

Simply click “Redeem” below your desired discount, then copy the code to use at checkout. If you lose the code, don’t worry - you’ll also receive an email with your coupon code!

*Loyalty reward codes are valid for 30 days. Offer on full price items only. Not to be used with any other promotions, discounts or gift with purchase offers. Minimum spend $100. Excludes Gift Vouchers.

As a NAJO Devotee and NAJO Icon member, your free shipping will be automatically applied at checkout - just remember to make sure you're signed in! Please note free shipping applies only to domestic shipping within the AU.

NAJO Admirer: Sign up and complete a purchase

NAJO Lover: You must spend $250 or more

NAJO Devotee: You must spend $500 or more

NAJO Icon: You must spend $1,500 or more

Once you qualify, you will instantly move up and have access to that tier's perks through the rest of the current calendar year as well as the following calendar year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

When your total spend crosses a tier threshold you will receive an email welcoming you into the new tier.  

Once you are in NAJO Lover, NAJO Devotee or NAJO Icon, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!