You can sign up to our mailing list in the website footer. To unsubscribe, click the unsubscribe link at the bottom of any email.

Yes, we sell E-gift cards. They can be purchased on our website and will be emailed to the recipient after purchase.

E-gift cards are valid for 3 years, can be used over multiple transactions, and are non-returnable, non-refundable, and not redeemable for cash.

Shop E-Gift Cards

Yes – we offer gift wrapping for $5 per piece, including a handwritten gift note. You can add gift wrapping on the product page or in your cart.

Najo gift bags are also available for $3 each. Each bag fits up to two medium jewellery boxes or three to four small boxes.

Shop Najo Gift Bags

Unfortunately, we are unable to supply single earring replacements.

We can only accept orders through our online store and cannot process orders or payments over the phone. If you need help using the website, please contact customer service team at support@najo.com.au or visit our online contact form, and we’ll be happy to assist.

Please contact our customer service team on +61 2 9415 6663 as soon as possible. You can also email us at support@najo.com.au, with a subject line "Order Cancellation", or visit our online contact form, and we’ll be happy to assist.

Please contact the Najo Customer Service Team on +61 2 9415 6663, email us at support@najo.com.au or visit our online contact form as soon as possible with your order number and delivery details and we will do our best to have it redirected.

Yes – after ordering online, you will receive an email confirmation with your tracking number. Orders can be tracked online via Australia Post: Track a Parcel.

For Australian and New Zealand orders under $220, standard shipping is $12.95. Express shipping is $14.95 for Australian orders only.

Orders of $220 or more receive free Australia Post standard shipping. All orders are sent via Australia Post and can be tracked online.

Track your Parcel.

Yes – we ship to most international destinations. International shipping is a flat rate of $25 USD. Most orders are delivered within 2-4 days with DHL Express, though delays can occur due to situatons outside of our control.

We guarantee all orders will be dispatched within 2 business days. Express shipping is typically next business day within metro areas, though this is not guaranteed.

Please ensure someone is available to sign for delivery. If no one is available, Australia Post will leave a collection card and the parcel will need to be collected from your local post office. For current delivery updates, please refer to Australia Post: Delivery Speeds & Coverage.

For orders shipped outside Australia, duties, taxes, and import fees are included in the price and will be handled by us.

Please send your returns to:

NAJO PTY LTD
PO Box 3159
Redfern, NSW 2016
Sydney, Australia

We cannot accept any returns of earrings for hygienic reasons and any items which have been engraved.

If you’re not completely satisfied with your purchase, we offer a refund within 14 days of receiving your order. This excludes earrings for hygiene reasons and any engraved items. Please refer to our Terms & Conditions for more information.

We will be happy to offer an exchange for any item, subject to stock availability.

Instant exchanges are available, meaning your new item will be sent out as soon as possible. To use this option, you will need to provide card details. You will then have 14 days to mail your original item back to us. If the original item is not sent back within this timeframe, your card will be charged.

If your requested exchange item is of a higher value, you will be required to pay the difference. If your requested exchange item is of a lower value, the difference will be refunded to your original payment method.

Exchanges and store credits are eligible for free return shipping for customers in Australia.

International customers are required to organise and cover their own return shipping label back to our office.

Please send your return to:

Najo PTY LTD
PO Box 3159
Redfern, NSW 2016
Sydney, Australia

Returns must be lodged within 14 days of placing your order and items must be returned in new, unworn condition to the address outlined on your invoice.

If we are unable to fulfil your requested exchange due to stock availability, we will refund your original purchase to you, subject to our terms and conditions.

Unfortunately, we are not responsible for lost items and cannot replace them free of charge. If you believe your jewellery is faulty, please contact as soon as possible through our contact us page.

For purchases made through one of our stockists, please return the item to the store where it was purchased, along with proof of purchase. While NAJO stands by the quality of our jewellery, each stockist has its own returns policy.

We offer a 12-month warranty on all jewellery. If you believe your piece is faulty, please contact us on +61 2 9415 6663, email support@najo.com.au or visit our online contact form, and we’ll be happy to assist.

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded to your original payment method and the $10 reward credit will be deposited back into your rewards account.

We do not use any materials that contain nickel.

Our jewellery is primarily crafted from 925 sterling silver, with some designs also featuring gold, brass, copper, or other metals. Some of our newer men’s pieces are made from stainless steel. Full material details are listed on each product page.

Most NAJO rings are available in Small, Medium and Large, with Extra Small and Extra Large available in selected styles.

These sizes correspond approximately to the following ring sizes:

Extra Large: British T½ / US 10
Large: British R½ / US 9
Medium: British P½ / US 8
Small: British N½ / US 7
Extra Small: British L½ / US 6

Men’s rings are available in sizes US 9–14, with most styles available in sizes US 10–12.

You can purchase a ring sizer from the NAJO store to confirm your size. For more detailed comparisons, please refer to the ring size table on our Size Guide page.

Please note that gold-plated, hollow and stone-set rings cannot be resized.

Sterling silver is typically 92.5% pure silver and 7.5% other metals, usually copper. The reaction that causes skin discolouration is mostly due to oxidation and chemical interactions:

• Oxidation of Silver: Silver reacts with sulfur compounds in the air (or in your sweat), forming silver sulfide, which is black. This tarnish can rub off onto your skin.
• Reaction with Sweat: If your sweat contains more acidic compounds (like from certain diets, medications, or hormonal changes) a lower PH, it can accelerate tarnishing and cause the silver to leave marks.
• Copper Content: The copper in sterling silver can also react with moisture and acids, contributing to greenish or dark stains.
• Cosmetics & Lotions: Ingredients in makeup, lotions, or perfumes can interact with the metal and cause discolouration.
• Environmental Factors: High humidity, pollution, or even proximity to rubber or latex can speed up tarnishing.

How to Prevent It

• Keep Jewellery Clean: Regularly polish your silver with a soft cloth or silver cleaner.
• Avoid Moisture: Take off jewellery before swimming, showering, or exercising.
• Store Properly: Keep silver in airtight bags with anti-tarnish strips when not in use.

We accept Visa, Mastercard, Pay Pal, Afterpay, and American Express.

You can enter any promotional code at checkout. Promotional codes must be applied before purchase and cannot be added or refunded afterwards.

NAJO uses Shopify Payments for online credit card transactions, providing a secure way to pay via our website. All payments made through Shopify Payments on our site are encrypted and secure. Please refer to our Terms & Conditions for more information.

Not at all! That’s the best part of being a rewards member - you can keep earning points by shopping with us, engaging with our brand and community online, and taking advantage of seasonal sales.

Make sure you were signed into your rewards account and didn’t accidentally check out as a guest or with a different email address. You must be logged in when making purchases to earn points. If you made this mistake, contact us at support@najo.com.au, and we’ll help apply your points to your account.

Please note that you won’t receive points if you return your purchase or if your order is canceled for any reason. Any points earned from a purchase that is later returned will be deducted from your point balance.

We know how hard you work to earn points, and we want you to feel confident that they’re right where they should be—in your account!

Please note that there might be a delay in our system’s communication, so points could take anywhere from a few minutes to several hours to show up in your account. If you feel like you’ve earned points but they’re not showing, try these troubleshooting steps:

• Refresh your browser.
• Log out and then back into your account.
• Check your Rewards History in your account to see if the points were added without you realizing it. Your Rewards History will show you the points earned, how and when they were earned, and any redemptions made.

If you still feel your points balance is off, please reach out to our support team at support@najo.com.au, and they’ll assist you!

Sorry to hear that! There are a couple of reasons why you might be seeing this error message.

One possibility is a mistyped email address or missing commas between multiple emails. To avoid confusion, we recommend entering each email one at a time, clicking “Send” after each one instead of uploading them all at once.

If you’re still having trouble, try using your unique referral link or sharing your referral through Facebook, Twitter, or Messenger to receive credit.

Need more help? Contact our customer support team at support@najo.com.au, and we’ll be happy to assist you!

Thank you for sharing us with your friends - we truly appreciate it!

To earn referral rewards, your friend must be a first-time customer. The referral must also be made through the rewards referral box on your personal Rewards page or by using your unique referral link found there.

Your points will be added as soon as your friend completes their first purchase. When that happens, you’ll receive an email confirming that your referral used your code and that your reward has been added. You can also check your Rewards History to see any points earned from referrals!

Add your birthday under ‘ways to earn points’ on the Rewards Page. On your birthday we will send you a special discount code via email valid for 30 days from the date of your birthday!

*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.

As a NAJO Rewards member, you’ll earn points every time you shop. These points can be exchanged for gift vouchers. You can also unlock exclusive perks and discounts as you move through our Loyalty tiers. Enjoy benefits like bonus entry points, double points days, and birthday gifts ranging from $30 to $50. Higher tiers unlock even more rewards, including free shipping for our most devoted members. The more you shop, the more exclusive perks you receive. You can view the full list of perks on our rewards page.

It’s easy! Just sign up for a NAJO account and complete your first purchase to start earning points. If you already have an account, simply log in - your rewards will start accumulating with your next order!

As a NAJO Rewards member, you’ll earn points every time you shop. These points can be exchanged for gift vouchers. You can also unlock exclusive perks and discounts as you move through our Loyalty tiers. Enjoy benefits like bonus entry points, double points days, and birthday gifts ranging from $30 to $50. Higher tiers unlock even more rewards, including free shipping for our most devoted members. The more you shop, the more exclusive perks you receive. You can view the full list of perks on our rewards page.

It’s easy! Just sign up for a NAJO account and complete your first purchase to start earning points. If you already have an account, simply log in - your rewards will start accumulating with your next order!

We’ve got you covered! All customers with an active NAJO account have been automatically enrolled in our rewards program. Please note that only one account can be used per person.

The Rewards Page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page.

While we don’t backdate points for past purchases, we’ll place you into a tier based on how much you’ve spent in the last six months. This means you may already qualify for a higher tier with exclusive rewards and benefits!

If you have multiple accounts or an old email address and want to combine your rewards and earnings, just reach out to our customer service team at support@najo.com.au, and we’ll be happy to assist you.

Absolutely not! Sign-up is 100% free.

Exchanging your points for great rewards couldn't be easier! Simply visit the Rewards Page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.

20 points = $1

Higher tiers in the VIP program can earn points at a faster rate, but 20 points always = $1.

For example, as a NAJO Admirer,  you will earn 1 point for every dollar spent. So, if you spend $150, you’ll earn 150 points = $7.50.

When you move up to NAJO Lover, NAJO Devotee or NAJO Icon, you’ll get the opportunity to earn points 2x as fast with our Double Rewards Days. So if you were to spend $150, you would earn 300 points = $15.

For starters - each member gets a reward for completing their first purchase. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or sign up to SMS. Access all the ways to earn on the Rewards Page.

No,  you will not be able to earn or apply rewards points toward purchases made from our NAJO stockists in store. Points can only be earned and redeemed online at najo.com.au

If you do not make a purchase or earn points for a period of 12 months, you will be considered a dormant user, and your points and rewards will return to zero. You will be moved down to NAJO Admirer, the lowest tier.

Make sure to copy your coupon code from the Rewards page, and when you check out, paste it into the discount box to apply your savings.

*Loyalty reward codes are valid for 30 days. Offer on full price items only. Not to be used with any other promotions, discounts or gift with purchase offers. Minimum spend $100. Excludes Gift Vouchers.

On the Rewards page, scroll down to the “How to Use Your Points” section. There, you can redeem your points for coupons:

• $10 coupon for 200 points
• $20 coupon for 400 points
• $30 coupon for 600 points
• $40 coupon for 800 points

Simply click “Redeem” below your desired discount, then copy the code to use at checkout. If you lose the code, don’t worry - you’ll also receive an email with your coupon code!

*Loyalty reward codes are valid for 30 days. Offer on full price items only. Not to be used with any other promotions, discounts or gift with purchase offers. Minimum spend $100. Excludes Gift Vouchers.

As a NAJO Devotee and NAJO Icon member, your free shipping will be automatically applied at checkout - just remember to make sure you're signed in! Please note free shipping applies only to domestic shipping within the AU.

NAJO Admirer: Sign up and complete a purchase

NAJO Lover: You must spend $250 or more

NAJO Devotee: You must spend $500 or more

NAJO Icon: You must spend $1,500 or more

Once you qualify, you will instantly move up and have access to that tier's perks through the rest of the current calendar year as well as the following calendar year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

When your total spend crosses a tier threshold you will receive an email welcoming you into the new tier.  

Once you are in NAJO Lover, NAJO Devotee or NAJO Icon, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!