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Yes, we sell E-gift cards. They can be purchased on our website and will be emailed to the recipient after purchase.

E-gift cards are valid for 3 years, can be used over multiple transactions, and are non-returnable, non-refundable, and not redeemable for cash.

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Yes – we offer gift wrapping for $5 per piece, including a handwritten gift note. You can add gift wrapping on the product page or in your cart.

Najo gift bags are also available for $3 each. Each bag fits up to two medium jewellery boxes or three to four small boxes.

Shop Najo Gift Bags

Unfortunately, we are unable to supply single earring replacements.

We can only accept orders through our online store and cannot process orders or payments over the phone. If you need help using the website, please contact customer service team at support@najo.com.au or visit our online contact form, and we’ll be happy to assist.

Please contact our customer service team on +61 2 9415 6663 as soon as possible. You can also email us at support@najo.com.au, with a subject line "Order Cancellation", or visit our online contact form, and we’ll be happy to assist.

Please contact the Najo Customer Service Team on +61 2 9415 6663, email us at support@najo.com.au or visit our online contact form as soon as possible with your order number and delivery details and we will do our best to have it redirected.

Yes – after ordering online, you will receive an email confirmation with your tracking number. Orders can be tracked online via Australia Post: Track a Parcel.

For Australian and New Zealand orders under $220, standard shipping is $12.95. Express shipping is $14.95 for Australian orders only.

Orders of $220 or more receive free Australia Post standard shipping. All orders are sent via Australia Post and can be tracked online.

Track your Parcel.

Yes – we ship to most international destinations. International shipping is a flat rate of $25 USD. Most orders are delivered within 2-4 days with DHL Express, though delays can occur due to situatons outside of our control.

We guarantee all orders will be dispatched within 2 business days. Express shipping is typically next business day within metro areas, though this is not guaranteed.

Please ensure someone is available to sign for delivery. If no one is available, Australia Post will leave a collection card and the parcel will need to be collected from your local post office. For current delivery updates, please refer to Australia Post: Delivery Speeds & Coverage.

For orders shipped outside Australia, duties, taxes, and import fees are included in the price and will be handled by us.

Please send your returns to:

NAJO PTY LTD
PO Box 3159
Redfern, NSW 2016
Sydney, Australia

We cannot accept any returns of earrings for hygienic reasons and any items which have been engraved.

If you’re not completely satisfied with your purchase, we offer a refund within 14 days of receiving your order. This excludes earrings for hygiene reasons and any engraved items. Please refer to our Terms & Conditions for more information.

We will be happy to offer an exchange for any item, subject to stock availability.

Instant exchanges are available, meaning your new item will be sent out as soon as possible. To use this option, you will need to provide card details. You will then have 14 days to mail your original item back to us. If the original item is not sent back within this timeframe, your card will be charged.

If your requested exchange item is of a higher value, you will be required to pay the difference. If your requested exchange item is of a lower value, the difference will be refunded to your original payment method.

Exchanges and store credits are eligible for free return shipping for customers in Australia.

International customers are required to organise and cover their own return shipping label back to our office.

Please send your return to:

Najo PTY LTD
PO Box 3159
Redfern, NSW 2016
Sydney, Australia

Returns must be lodged within 14 days of placing your order and items must be returned in new, unworn condition to the address outlined on your invoice.

If we are unable to fulfil your requested exchange due to stock availability, we will refund your original purchase to you, subject to our terms and conditions.

Unfortunately, we are not responsible for lost items and cannot replace them free of charge. If you believe your jewellery is faulty, please contact as soon as possible through our contact us page.

For purchases made through one of our stockists, please return the item to the store where it was purchased, along with proof of purchase. While NAJO stands by the quality of our jewellery, each stockist has its own returns policy.

We offer a 12-month warranty on all jewellery. If you believe your piece is faulty, please contact us on +61 2 9415 6663, email support@najo.com.au or visit our online contact form, and we’ll be happy to assist.

Our team is available Monday to Friday, 9am–5pm AEST. International call charges may apply.

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded to your original payment method and the $10 reward credit will be deposited back into your rewards account.

We do not use any materials that contain nickel.

Our jewellery is primarily crafted from 925 sterling silver, with some designs also featuring gold, brass, copper, or other metals. Some of our newer men’s pieces are made from stainless steel. Full material details are listed on each product page.

Most NAJO rings are available in Small, Medium and Large, with Extra Small and Extra Large available in selected styles.

These sizes correspond approximately to the following ring sizes:

Extra Large: British T½ / US 10
Large: British R½ / US 9
Medium: British P½ / US 8
Small: British N½ / US 7
Extra Small: British L½ / US 6

Men’s rings are available in sizes US 9–14, with most styles available in sizes US 10–12.

You can purchase a ring sizer from the NAJO store to confirm your size. For more detailed comparisons, please refer to the ring size table on our Size Guide page.

Please note that gold-plated, hollow and stone-set rings cannot be resized.

Sterling silver is typically 92.5% pure silver and 7.5% other metals, usually copper. The reaction that causes skin discolouration is mostly due to oxidation and chemical interactions:

• Oxidation of Silver: Silver reacts with sulfur compounds in the air (or in your sweat), forming silver sulfide, which is black. This tarnish can rub off onto your skin.
• Reaction with Sweat: If your sweat contains more acidic compounds (like from certain diets, medications, or hormonal changes) a lower PH, it can accelerate tarnishing and cause the silver to leave marks.
• Copper Content: The copper in sterling silver can also react with moisture and acids, contributing to greenish or dark stains.
• Cosmetics & Lotions: Ingredients in makeup, lotions, or perfumes can interact with the metal and cause discolouration.
• Environmental Factors: High humidity, pollution, or even proximity to rubber or latex can speed up tarnishing.

How to Prevent It

• Keep Jewellery Clean: Regularly polish your silver with a soft cloth or silver cleaner.
• Avoid Moisture: Take off jewellery before swimming, showering, or exercising.
• Store Properly: Keep silver in airtight bags with anti-tarnish strips when not in use.

We accept Visa, Mastercard, Pay Pal, Afterpay, and American Express.

You can enter any promotional code at checkout. Promotional codes must be applied before purchase and cannot be added or refunded afterwards.

NAJO uses Shopify Payments for online credit card transactions, providing a secure way to pay via our website. All payments made through Shopify Payments on our site are encrypted and secure. Please refer to our Terms & Conditions for more information.